Shipping, returns and exchanges

SHIPPING AND DELIVERY

TicTasTogs keeps it simple. We aim to ship your item 1–2 business days after we receive payment for your order, and shipping will always be one low flat rate – A$9.95 for delivery in Australia, $15.95 to New Zealand and A$25 for delivery anywhere else in the world. And all orders include tracking.

In case of any unforeseen delay, we’ll contact you immediately. 

Calculate your delivery date anywhere in the world with Australia Post – pick postcode 2605 as the ‘From’ location. And please email us if you have any questions.

 

Destination

Your order

Shipping cost

Anywhere in Australia

·   A$99 or more

+

A$0 – FREE!

·   Under A$99

+

A$9.95

Everywhere else in the world

Big or small

+

A$25

 How to track your order

 We’ll send you the shipping number and instructions on how to keep track of your item at every stage. You’ll know when it’s on the way, where it is on the journey, and when it’s due to arrive.

For international orders

Please note that any additional penalty, customs duties or other relevant taxes imposed by the destination authorities will have to be paid by the person receiving it.

Delivery tips               

  • Someone will need to sign for the item when it arrives. If you won’t be at your home address during business hours, consider an alternative address – perhaps your work address.
  • If no one is at the delivery address, a card will be left with details on how you can collect your item.
  • TicTacTogs does not accept responsibility for a shipment that is lost after it has been delivered and signed for.

 

RETURNS AND EXCHANGES

If you’re not happy, we’re not happy. So if the shape, style or size* isn’t perfect, you can return any item for exchange or refund. Just email us at sales@tictastogs.com within 30 days of delivery of your TicTasTogs swimwear, and return the item to us in its original condition. 

*Try it on over undies, or we can’t take it back

Returns checklist

☑ Secure shipping envelope or box
☑ Item – unworn, in its original packaging, including hygiene label if present 
☑ Original invoice or receipt
☑ If requesting an exchange, a self-addressed prepaid postage bag

Sorry, no exchange or refund on sale items.

Where to mail your item 

TicTasTogs
2/52 Kenibea Ave, Kahibah, NSW 2290

Other stuff you need to know:

1. We provide refunds for the purchase price on the original receipt, not including postage and handling.
2. For exchanges, we will do our best to replace your purchase with an item of the same size and/or design. If stock is no longer available, we will contact you to arrange a full refund or let you choose a suitable replacement.
3. In accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), TicTasTogs will also exchange or refund if the product is faulty, or different to that shown or described.
4. Items damaged from wear and tear are not considered faulty.
5. Return postage costs are at purchaser’s expense.
6. Original postage and handling costs are not refundable.
7. Please allow 10 working days for returns to be processed.
8. We are not responsible for returned items lost in transit.