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Exchanges and Returns

If you’re not happy, we’re not happy. So if the shape, style or size* isn’t perfect, you can return any item for exchange or refund. Just email us at sales@tictastogs.com.au within 30 days of delivery of your TicTasTogs swimwear, and return the item to us in its original condition. 

*Try it on over undies, or we can’t take it back

Returns checklist

Secure shipping envelope or box
Item – unworn, in its original packaging, including hygiene label if present 
Original invoice or receipt
If requesting an exchange, a self-addressed prepaid postage bag

Sorry, no exchange or refund on sale items.

Where to mail your item 

TicTasTogs
12 Furphy Place, Garran, ACT, 2605

Other stuff you need to know:

1. We provide refunds for the purchase price on the original receipt, not including postage and handling.
2. For exchanges, we will do our best to replace your purchase with an item of the same size and/or design. If stock is no longer available, we will contact you to arrange a full refund or let you choose a suitable replacement.
3. In accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), TicTasTogs will also exchange or refund if the product is faulty, or different to that shown or described.
4. Items damaged from wear and tear are not considered faulty.
5. Return postage costs are at purchaser’s expense.
6. Original postage and handling costs are not refundable.
7. Please allow 10 working days for returns to be processed.
8. We are not responsible for returned items lost in transit.
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